Refund Policy

1. Overview

Each Full Vehicle History Report costs £28.00 and is a digital product delivered by email after payment verification. Because reports are compiled from third-party data sources at the moment of your order, please read the eligibility rules below before requesting a refund.

2. When You Get a Full Refund

• We cannot deliver your report — if a verified payment is taken but we are unable to compile and deliver the report for the registration you entered, you receive a full refund to your original payment method.
• Duplicate payment — if the same order was accidentally charged twice, the duplicate amount is refunded in full.
• Payment error — if money was taken without a corresponding order being created (for example, a gateway interruption), it is refunded in full.

3. Incorrect Registration or VIN

If you entered an incorrect registration or VIN, contact us within 24 hours of your order and we will re-run the check for the correct vehicle free of charge. Where a re-run is not possible, we will issue a refund at our discretion.

4. When Refunds Are Not Available

• The report was delivered to your email as described — a delivered report is non-refundable because the data check has been performed.
• You are unhappy with the vehicle's history — discovering outstanding finance, an accident record, a write-off marker or any other adverse finding is the report doing its job; it is not a fault in the report.
• You entered a wrong registration but the report was already delivered for that registration — we will instead offer a free re-run for the correct vehicle within the 24-hour window described above.

5. How to Request a Refund

Email info@drivcheck.co.uk with your Order ID, the email address used at checkout, and a short description of the issue. We aim to acknowledge refund requests within 2 working hours during support hours (Mon–Sat, 9am–8pm).

6. Refund Method and Timing

Approved refunds are issued to your original payment method — the same card, wallet or bank account used for the purchase. Please allow 5–10 working days for the amount to appear on your statement, depending on your bank or card provider.

7. Chargebacks

Please contact us before raising a chargeback with your bank — almost all issues can be resolved faster directly. Orders under investigation for chargeback fraud may be suspended while the case is reviewed.

8. Contact

Questions about this policy can be sent to info@drivcheck.co.uk. Please include your Order ID so we can help you faster.